FAQ's

We hope that your experience with Snuugies.com™ is as effortless as possible, however, we do acknowledge that questions may arise. This is why we have put together an extensive FAQ page for your convenience.

IS SHIPPING REALLY FREE?

Yes, it is! As a thank you to our customers, shipping costs are on us. No matter where you live — worldwide.

Which payment methods are available?

We currently only accept credit card payments and PayPal. More payment options will be added in the future.

WHICH CURRENCY WILL I BE CHARGED IN?

Since we are a U.S.A. based company, we process all orders in USD currency. If you are located in another country, during checkout your order will automatically be converted at the current exchange rate.

Do I get a receipt for my order?

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with the tracking number once your item has been shipped.

Can I cancel or modify my order?

In the event you wish to cancel or modify your order, please contact us with in 12 hours upon confirmation of order. Unfortunately, order cancellations and modifications are not available after 12 hours.

AMENDMENTS AND CANCELLATIONS

If you need to makes changes to your order you will need to contact us within 12hrs of placing the order.

We Can Change

  • Your Delivery Details
  • Your Name
  • Your Email
  • Your Phone Number

Cancellations

  • We cannot cancel your order once it has already been shipped.

How do I know if my order has been shipped?

Once you order is shipped, it will be marked as complete in our database and you will receive a confirmation email with the tracking number.

I haven't received my order yet! Is it lost?

If you have any concerns regarding your order, please contact our support team by going to Contact Us, they will be glad to assist you. Most contact questions and inquiries are answered within 24 hours.

Where is my tracking number?

Tracking will be available for 1 - 3 days after you have placed your order. Please reach out if you haven't received your tracking number after 4 days by contacting our support team.

What is your refund policy?

We have taking the time to put together a detailed Refund Policy document for your convenience.

IS YOUR WEBSITE SECURE?

We use state of the art Secure SSL connections with the latest 256-bit encryption technology for 100% safe and secure transactions.

HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?

Standard shipping time is 1 to 2 business weeks from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on demand and your location, delivery time will vary.